Recently we published a post from an interview with Charles Caldwell, Director of Human Resources for the Hong Kong English Schools Foundation. The topic of that interview was managing change. Today I continue my discussion with Charles with a focus on neuroscience and the role of servant leadership in the modern organisation.
With respect to taking notice of informal complaints and where they fit in the context of grievance handling procedures –there are three types of manager:
Self-management is an informal process that seeks to restore workplace relationships without looking for the alleged perpetrator to be disciplined in some way. It is only appropriate to try this method of conflict resolution if you feel safe to do so.
It is important that you, the complainant, remain calm and polite. This process should be seen as an assertive and objective exercise and not an opportunity to become angry and aggressive. Think about an appropriate time and…Continue