Catherine Gillespie
  • Female
  • Geelong, Victoria
  • Australia
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Catherine Gillespie's Page

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A blog post by Catherine Gillespie was featured

Grievance handling procedures: informal complaints – should managers give them ‘airtime’ or not?

With respect to taking notice of informal complaints and where they fit in the context of grievance handling procedures –there are three types of manager:Those who, when listening to staff, just hear comments but don’t consider them as grievances;Those who, when listening to staff, hear a concern and hold further discussions; andThose who,…See More
12 hours ago
Catherine Gillespie posted a blog post

Grievance handling procedures: informal complaints – should managers give them ‘airtime’ or not?

With respect to taking notice of informal complaints and where they fit in the context of grievance handling procedures –there are three types of manager:Those who, when listening to staff, just hear comments but don’t consider them as grievances;Those who, when listening to staff, hear a concern and hold further discussions; andThose who,…See More
yesterday
Catherine Gillespie liked Catherine Gillespie's blog post Conflict Resolution via Self Management
Monday
Catherine Gillespie liked wayne faulkner's blog post 30+ tips for those 20+
Monday
Catherine Gillespie liked Mark Brand's blog post What transitioning employees need from employers to help them re-establish their career
Monday
Catherine Gillespie liked Alistair Kerr's blog post Strong Leaders Are Vulnerable
Monday
Bernard Keith Althofer commented on Catherine Gillespie's blog post Conflict Resolution via Self Management
"Good advice Catherine. From a practical point of view, when I was a Harassment Referral Officer, I found that explaining the 'handle it yourself' option the most difficult to explain to the satisfaction of the target.  The majority of…"
Friday
A blog post by Catherine Gillespie was featured

Conflict Resolution via Self Management

Self-management is an informal process that seeks to restore workplace relationships without looking for the alleged perpetrator to be disciplined in some way. It is only appropriate to try this method of conflict resolution if you feel safe to do so.It is important that you, the complainant, remain calm and polite. This process should be seen as an assertive and objective exercise and not an opportunity to become angry and aggressive. Think about an appropriate time and place to approach the…See More
Aug 17
Catherine Gillespie posted a blog post

Conflict Resolution via Self Management

Self-management is an informal process that seeks to restore workplace relationships without looking for the alleged perpetrator to be disciplined in some way. It is only appropriate to try this method of conflict resolution if you feel safe to do so.It is important that you, the complainant, remain calm and polite. This process should be seen as an assertive and objective exercise and not an opportunity to become angry and aggressive. Think about an appropriate time and place to approach the…See More
Aug 16
Jan Terkelsen liked Catherine Gillespie's blog post Insights on Managing Change – Interview with Charles Caldwell
Aug 16
Catherine Gillespie liked Emma Lawson's blog post How to Help People Lay Career Foundations
Aug 14
Catherine Gillespie liked Shane Koelmeyer's blog post Better safe than sorry – Best practice for dealing with poor performance issues
Aug 14
A blog post by Catherine Gillespie was featured

Insights on Managing Change – Interview with Charles Caldwell

After seeing Charles present at the HR Summit in Hong Kong, I had the pleasure of sitting with him to discuss ‘the illusion of permanence’ and why change is often a stumbling block for organisations and individuals. As the Director of Human Resources for the Hong Kong English Schools Foundation, Charles has worked with teaching and non teaching staff, of different nationalities, to ensure they have felt supported and successfully been able to manage and implement change in a relation to a vast…See More
Aug 11
Catherine Gillespie posted a blog post

Insights on Managing Change – Interview with Charles Caldwell

After seeing Charles present at the HR Summit in Hong Kong, I had the pleasure of sitting with him to discuss ‘the illusion of permanence’ and why change is often a stumbling block for organisations and individuals. As the Director of Human Resources for the Hong Kong English Schools Foundation, Charles has worked with teaching and non teaching staff, of different nationalities, to ensure they have felt supported and successfully been able to manage and implement change in a relation to a vast…See More
Aug 11
Jan Terkelsen liked Catherine Gillespie's blog post Coping With A Fast-Paced Workplace: Tackling Difficult Situations And Dealing With Stressed People
Aug 10
A blog post by Catherine Gillespie was featured

Coping With A Fast-Paced Workplace: Tackling Difficult Situations And Dealing With Stressed People

Dealing with stressed people takes a lot of skill including not becoming stressed ourselves!In this article, we briefly outline some strategies for minimising stress in a fast paced workplace.1. Building resilienceResilience is the ability to make disciplined decisions about our behaviour, actions and wellbeing (physical and psychological). We can build resilience by:practicing mindfulness;taking responsibility for our decisions and actions (including choosing to respond and not react to…See More
Aug 8

Profile Information

Company website/blog
http://www.WorkplaceConflictResolution.com.au
Personal blog
http://www.workplaceconflictresolution.com.au/blog/
How many employees in your company?
1-49
What areas of HR are you particularly passionate about?
conflict resolution
mediation
grievance investigation
communication
leadership
bullying
What kind of networking are you open to?
Open networking

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Catherine Gillespie's Blog

Grievance handling procedures: informal complaints – should managers give them ‘airtime’ or not?

Posted on August 22, 2017 at 12:36 0 Comments

With respect to taking notice of informal complaints and where they fit in the context of grievance handling procedures –there are three types of manager:

  1. Those who, when listening to staff, just hear comments but don’t consider them as grievances;
  2. Those who, when listening to staff, hear a concern and hold further…
Continue

Conflict Resolution via Self Management

Posted on August 16, 2017 at 18:30 1 Comment

Self-management is an informal process that seeks to restore workplace relationships without looking for the alleged perpetrator to be disciplined in some way. It is only appropriate to try this method of conflict resolution if you feel safe to do so.

It is important that you, the complainant, remain calm and polite. This process should be seen as an assertive and objective exercise and not an opportunity to become angry and aggressive. Think about an appropriate time and…

Continue

Insights on Managing Change – Interview with Charles Caldwell

Posted on August 11, 2017 at 10:50 0 Comments

After seeing Charles present at the HR Summit in Hong Kong, I had the pleasure of sitting with him to discuss ‘the illusion of permanence’ and why change is often a stumbling block for organisations and individuals. As the Director of Human Resources for the Hong Kong English Schools Foundation, Charles has worked with teaching and non teaching staff, of different nationalities, to ensure they have felt supported and successfully been able to manage and implement…

Continue

Coping With A Fast-Paced Workplace: Tackling Difficult Situations And Dealing With Stressed People

Posted on August 8, 2017 at 1:45 0 Comments

Dealing with stressed people takes a lot of skill including not becoming stressed ourselves!

In this article, we briefly outline some strategies for minimising stress in a fast paced workplace.

1. Building resilience

Resilience is the ability to make disciplined decisions about our behaviour, actions and wellbeing (physical and psychological). We can build resilience by:

  • practicing…
Continue
 
 
 

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