Influencing is an important skill for anyone, especially people leaders. In this post, we continue our discussion on Influencing, focusing our attention on how best to address those with the personality style of ‘Feeler’. Let’s be clear again - this isn’t about manipulation. It’s about how delivery of a message is integral to how it’s received. To influence someone with a…Continue
Today we’re sharing insights about the benefits of preparing tangible takeaways before heading into an exchange with a team member (or a colleague for that matter). We’ve recently come across several situations where we’ve helped leaders prepare for a variety of responses heading into a conversation. Invariably we’ve found that presenting visual materials or specific evidence to back up points or demonstrate intent has successfully influenced outcomes. Here’s how. You can listen to the …Continue
For teams to work well collaboratively, every member must be crystal clear on roles and responsibilities. The RASCI matrix (pronounced ‘racey’) is a simple ‘quick view’ tool that defines who’s involved at what stage and in what capacity. In this way, it helps managers keep everyone on the same page.
RASCI stands for Responsible, Accountable, Supported, Consulted, Informed. It’s an…
Understanding how team members operate is the key to high-performance teamwork. But it can take some time (and painful trial and error) before you really know what makes each person tick. Through the work we do with managers and teams, we’ve developed a practical shortcut that helps people get to know each other quickly. It’s a simple and highly effective exercise we call, ‘This is me’. You can …Continue