A lot of what we do is help clients articulate how they want to change, and then work out what they need to do to get there.  It’s fascinating work, because not only is there the obvious change management component; this also touches on an organisation’s culture, its systems, people, processes, skills, strategy, vision and business planning.

Often, this starts off as a desire “to do things differently” or the knowledge that “things need to change around here”; but with no clear view…

So every week or so, I plonk the baby in the car and head to my Mum’s to have a coffee and talk about life, love and the universe.  These chats are not usually very long – but always illuminating.  This week Mum read a copy of Inside Cover that quoted from a certain Mr A Taysom whose minute paper had some interesting thoughts (read here).

I was laughing as I listened – half of me thinking…

Last week I wrote about listening and asking the right questions is the key to solving many of the issues in the workplace (and more broadly, life!).   I made the point that the counter point to employee engagement surveys not working (as suggested in the article from People Management) is to ask the right questions and then listen to the answers (rather than get too caught up in process, surveys etc).

Hot on the heels of that post, I read an interesting white paper (Chandler and…

New clients often ask me what tools, models, methods I can recommend that will improve their business and people performance. And it's certainly true that there are tools that are useful to help diagnose, analyse and engage.  But there's one thing that every organisation has already at its disposal .. No need for consultants, or fancy tools..  It's free, it's easy and you can start it now, no accreditation or training required. What is this magical thing you ask? 

A…