Added by Ric Willmot on June 12, 2012 at 11:00 — No Comments
A lot of what we do is help clients articulate how they want to change, and then work out what they need to do to get there. It’s fascinating work, because not only is there the obvious change management component; this also touches on an organisation’s culture, its systems, people, processes, skills, strategy, vision and business planning.
Often, this starts off as a desire “to do things differently” or the knowledge that “things need to change around here”; but with no clear view…Continue
Nice one... …
Added by Susan Rochester on June 8, 2012 at 10:26 — No Comments
As a young manager it was drummed into me that I focus on my customers and the services or products I provided to the customer. It didn’t occur to me to question the philosophy in those days, after all the most senior people in the business advocated it and I certainly cared a lot about customers.
If you are outcome focused and performance manage your people against customer service, company standards, results, targets and outcomes, for example, you are practicing the key behaviours…Continue
Added by Christina Lattimer on June 8, 2012 at 10:26 — No Comments
Added by Elysha Stephens on June 6, 2012 at 16:44 — No Comments
Feed a man for a day or teach him to fish, what would you choose? ”Give a man a fish, and you feed him for a day. Teach a man to fish and you feed him for a lifetime.”Continue
Added by Robyn Creed on June 5, 2012 at 16:26 — No Comments
Why do so many airlines (and other organisations for that matter) maintain practices and policies that appear to be aimed at annoying their customers at best and enraging them at worst? Isn’t great service always a differentiator for any business?
I heard two contrasting examples of airline shenanigans at…Continue
Sometimes you just have to wonder at how dumb some people can be.
I know, not a nice way to start a blog post, but wait till you hear this.
Not long ago I was coming back to Sydney from a week in the Firebrand London office. I stopped over in Bangkok, and had two hours in the Qantas lounge there, doing what all the other business dudes were doing. Blackberry,…Continue
Added by Greg Savage on June 5, 2012 at 11:08 — No Comments
Added by Niamh Milligan on June 5, 2012 at 0:02 — No Comments
I call it ‘fizz’ and we all know someone who has it.
Let me explain….individuals with ‘fizz’ radiate a quiet confidence, joy and calm. They tend to be incredibly successful in their chosen field with energy to burn and a sense of humour to match. Stressed, tired or fed-up…..these words are not even in their…Continue
Added by Niamh Milligan on June 4, 2012 at 23:54 — No Comments
Qantas is planning to give financial bonuses to cabin crew and other staff based on customer satisfaction (Sydney Morning Herald, 2 June 2012). Qantas CEO Alan Joyce told the Herald “Incentivising people for doing a good job is absolutely the way to go. The Apple guys do it and it’s very powerful.”
What’s wrong with Alan Joyce’s approach?
1. If you…Continue
Making a mistake is part of everyday life and our errors are mostly unexceptional. Many organisations believe they have the leadership capability framework that allows people to make and learn from mistakes. But this, for the most part, isn’t true.
A recently published book “Better by Mistake: the unexpected benefits of being wrong” by Alina Tugend uses the example of a night shift supervisor in a food factory to highlight what can happen when an organisation doesn’t allow employees…Continue
Last week I spoke at the UNSW (The University of New South Wales) AGSM (Australian Graduate School of Management) MBA networking evening “Let’s Connect” on the importance of networking. I don’t know about you… but surely this topic has been…Continue
Added by Nicole Underwood on June 4, 2012 at 12:12 — No Comments
Best Practice Graduate Development Strategies
In a four part series, the team at DBL have put together a comprehensive ‘best practice’ guide to graduate development. Although by no means exhaustive, the series is a great resource and useful ‘how-to’ for graduate managers both new to the industry, and for veterans looking for new or fresh ideas to enhance their existing program, enjoy!
Added by Matt Chaplin on June 1, 2012 at 14:26 — No Comments
Last week Suncorp Bank released its May 2012 Wages Report. This report is a fascinating analysis of Australian average weekly earnings by industry, gender and state and territory. The data is drawn from official Australian Bureau of Statistics (ABS) reports (specifically 6291.0.55.003 - Labour Force, Australia, Detailed, Quarterly, Feb 2012 and 6302.0 Average…Continue
Added by ross clennett on June 1, 2012 at 10:00 — No Comments
The Employee Attachment Inventory has been named in Anthill Magazine’s ‘SMART 100’ index. Anthill’s ‘SMART 100’ Index was developed in 2008 to identify and rank Australia’s 100 most innovative products.
We’re very excited about this and truly honoured to be recognised.
It’s not easy to launch and raise awareness of a new product that challenges conventional thinking. So please vote for us in Anthill Magazine’s SMART 100 People’s Choice…Continue
Added by Anthony Sork on May 31, 2012 at 13:00 — No Comments
A recent report in HR Magazine by David Woods reported “Employers are failing to inspire their staff and make them feel valued, with only 21% of employees believing their company cares about its staff, according to a YouGov survey of over 1,000 workers, commissioned by performance consultancy, River Marketing.
The results don’t surprise me, although I think it’s a downright shame that people aren’t experiencing a greater sense of value from the workplace. People need to feel valued,…Continue
Staff turnover is an ongoing headache for most businesses. Even booming industries like mining & resources are experiencing their fair share of hurt with with 18% of workers leaving within the…Continue
Added by Susan Rochester on May 25, 2012 at 11:23 — No Comments
This post is taken from my blog "Notes from the workplace garden" where I analyse how creating a great organisation is like creating a great garden.
It is very easy as a leader, or a gardener, to get caught up in the details and forget what it is you are trying to achieve in the big picture. We can easily obsess about minor issues, like the weeding or pruning when, from a distance, everything looks fine. We just need to take a step back to see the big picture rather than focussing on…Continue
Added by Karen Schmidt on May 25, 2012 at 9:46 — No Comments