All Blog Posts (2,533)

A Tale of Two Airlines

Why do so many airlines (and other organisations for that matter) maintain practices and policies that appear to be aimed at annoying their customers at best and enraging them at worst?  Isn’t great service always a differentiator for any business?

I heard two contrasting examples of airline shenanigans at…

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Added by Niamh Milligan on June 5, 2012 at 15:57 — 2 Comments

Are these the two dumbest recruiters in history?

Sometimes you just have to wonder at how dumb some people can be.

I know, not a nice way to start a blog post, but wait till you hear this.

Not long ago I was coming back to Sydney from a week in the Firebrand London office. I stopped over in Bangkok, and had two hours in the Qantas lounge there, doing what all the other business dudes were doing. Blackberry,…

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Added by Greg Savage on June 5, 2012 at 11:08 — No Comments

A coffee with....Nikki Gemmell

Nikki Gemmell is the author of the international bestselling novel, The Bride Stripped…

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Added by Niamh Milligan on June 5, 2012 at 0:02 — No Comments

Fizz!

I call it ‘fizz’ and we all know someone who has it.

Let me explain….individuals with ‘fizz’ radiate a quiet confidence, joy and calm. They tend to be incredibly successful in their chosen field with energy to burn and a sense of humour to match. Stressed, tired or fed-up…..these words are not even in their…

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Added by Niamh Milligan on June 4, 2012 at 23:54 — No Comments

Can you improve customer service by 'incentivising people'?

Qantas is planning to give financial bonuses to cabin crew and other staff based on customer satisfaction (Sydney Morning Herald, 2 June 2012). Qantas CEO Alan Joyce told the Herald “Incentivising people for doing a good job is absolutely the way to go. The Apple guys do it and it’s very powerful.”

What’s wrong with Alan Joyce’s  approach?

1. If you…

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Added by Susan Rochester on June 4, 2012 at 17:23 — 6 Comments

Learning from mistakes

Making a mistake is part of everyday life and our errors are mostly unexceptional. Many organisations believe they have the leadership capability framework that allows people to make and learn from mistakes. But this, for the most part, isn’t true.

A recently published book “Better by Mistake: the unexpected benefits of being wrong” by Alina Tugend uses the example of a night shift supervisor in a food factory to highlight what can happen when an organisation doesn’t allow employees…

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Added by Mandy Geddes on June 4, 2012 at 12:48 — 2 Comments

Let's connect - the new way to network

Last week I spoke at the UNSW (The University of New South Wales) AGSM (Australian Graduate School of Management) MBA networking evening “Let’s Connect” on the importance of networking.  I don’t know about you… but surely this topic has been…

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Added by Nicole Underwood on June 4, 2012 at 12:12 — No Comments

Best Practice Graduate Development Strategies - Part 3

Best Practice Graduate Development Strategies

In a four part series, the team at DBL have put together a comprehensive ‘best practice’ guide to graduate development. Although by no means exhaustive, the series is a great resource and useful ‘how-to’ for graduate managers both new to the industry, and for veterans looking for new or fresh ideas to enhance their existing program, enjoy!

Regards…

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Added by Matt Chaplin on June 1, 2012 at 14:26 — No Comments

A university education: overrated and underpaid?

Last week Suncorp Bank released its May 2012 Wages Report. This report is a fascinating analysis of Australian average weekly earnings by industry, gender and state and territory. The data is drawn from official Australian Bureau of Statistics (ABS) reports (specifically 6291.0.55.003 - Labour Force, Australia, Detailed, Quarterly, Feb 2012 and 6302.0 Average…

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Added by ross clennett on June 1, 2012 at 10:00 — No Comments

Please vote for the Employee Attachment Inventory in Anthill Magazine’s SMART 100 People’s Choice Award.

Voting ends tomorrow at midday

The Employee Attachment Inventory has been named in Anthill Magazine’s ‘SMART 100’ index. Anthill’s ‘SMART 100’ Index was developed in 2008 to identify and rank Australia’s 100 most innovative products.

We’re very excited about this and truly honoured to be recognised.

It’s not easy to launch and raise awareness of a new product that challenges conventional thinking. So please vote for us in Anthill Magazine’s SMART 100 People’s Choice…

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Added by Anthony Sork on May 31, 2012 at 13:00 — No Comments

Recognising your team - 8 ways to say "Thank You" without saying the words

A recent report in HR Magazine by David Woods reported “Employers are failing to inspire their staff and make them feel valued, with only 21% of employees believing their company cares about its staff, according to a YouGov survey of over 1,000 workers, commissioned by performance consultancy, River Marketing.

The results don’t surprise me, although I think it’s a downright shame that people aren’t experiencing a greater sense of value from the workplace. People need to feel valued,…

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Added by Christina Lattimer on May 29, 2012 at 23:00 — 3 Comments

How to reduce staff turnover with a flexible culture

Staff turnover is an ongoing headache for most businesses.  Even booming industries like mining & resources are experiencing their fair share of hurt with with 18% of workers leaving within the…

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Added by Nicole Underwood on May 28, 2012 at 9:30 — 2 Comments

Your Feel Good Friday from Balance at Work

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Added by Susan Rochester on May 25, 2012 at 11:23 — No Comments

Losing sight of why you lead

This post is taken from my blog "Notes from the workplace garden" where I analyse how creating a great organisation is like creating a great garden.

It is very easy as a leader, or a gardener, to get caught up in the details and forget what it is you are trying to achieve in the big picture. We can easily obsess about minor issues, like the weeding or pruning when, from a distance, everything looks fine. We just need to take a step back to see the big picture rather than focussing on…

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Added by Karen Schmidt on May 25, 2012 at 9:46 — No Comments

Ric Willmot's Friday Redux No.15: When I want your opinion, will you provide it?

Friday Redux No.15: When I want your opinion, will you provide it?

Unsolicited feedback is given for the benefit of the sender not the receiver. Don’t concern yourself with those who come offering their criticisms, speculations and the like if you never asked them for it.

I once had a woman thrust her business card into my face after I had given a conference keynote presentation…

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Added by Ric Willmot on May 25, 2012 at 9:30 — No Comments

Are Your Relationships on Purpose?

Welcome to our latest Guest Blogger.  David Klaasen is an inspirational coach, facilitator and trainer, specialising in profitability, high performance and people and solutions.   We met on-line fairly recently after “bumping” into each other in our respective social media communities!  We quickly realised we shared some common ideas.  David very kindly agreed to give me a review of my latest E BOOK – The 6 Secrets of Great Emotional Intelligence – For Inspirational…

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Added by Christina Lattimer on May 25, 2012 at 6:10 — No Comments

Not everyone wants to learn, you know...

Have you ever tried training someone and felt like you were getting nowhere?

This was one of my early HR lessons: We can’t assume everyone wants to learn and develop their skills.

In some workplaces and some roles, you will find people who just want to get on with…

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Added by Susan Rochester on May 24, 2012 at 10:00 — No Comments

Best Practice Graduate Development Strategies - Part 2

Best Practice Graduate Development Strategies

In a four part series, the team at DBL have put together a comprehensive ‘best practice’ guide to graduate development. Although by no means exhaustive, the series is a great resource and useful ‘how-to’ for graduate managers both new to the industry, and for veterans looking for new or fresh ideas to enhance their existing program, enjoy!

Regards…

Continue

Added by Matt Chaplin on May 23, 2012 at 12:30 — No Comments

Motivating for Behaviour Change

Motivating for Behaviour Change

This article was originally written and posted in January 2008. It is still just as relevant today in 2012 as it was in 2008.

______________________________ 

Presenting a full-day strategic program to business people and executives in northern Queensland, a very fine person, who had…

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Added by Ric Willmot on May 23, 2012 at 9:30 — 2 Comments

What professional firms need to know about their people

What professional firms need to know about their people

People who work in professional services are different. They are knowledge workers. And, they’re unique!

  • They are the means of production. They own it, because it is them.
  • The office is their servant not their master. They don’t need to be in the office to do their…
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Added by Ric Willmot on May 22, 2012 at 9:30 — No Comments

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