All Blog Posts (2,722)

Workplace Safety - When "IT" hits the Fan

Serious illness, injury or death in a workplace causes trauma, loss and legal exposure.  Immediate emergency responses, as awful as they can be, are just the beginning.

WHS / OHS regulators require organisations to preserve the scene of certain incidents for external investigation, which may lead to prosecutions.  Senior leaders must ensure legal compliance.

Workers involved may be sparing with facts, or may exercise a "right to silence",…

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Added by Lewis Stratton on April 15, 2018 at 20:34 — No Comments

Organisational culture and its impact on customer engagement and growth

I’ve been fortunate to work for a companies that have had very strong and positive cultures, and it’s not a coincidence that those companies are also known for great customer service.

Organisational culture is critical for a successful business and employee engagement is inextricably linked to customer service. It’s a virtuous circle. Ultimately, if you hire employees who have the right values and the right attitudes, that rubs off on customer service and customer…

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Added by Mark Randall on April 12, 2018 at 15:29 — No Comments

Leadership lessons from a small boat

This weekend, I’m off to Perth with my rowing crew, the Warriewood Crustys. We’ve already won Silver at the NSW State Championships. Now we venture west with our eyes on the main prize – Australian Gold! We’ve worked hard and improved out of site. We’ve also learned what it takes to perform at the highest…

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Added by Mark Hodgson on April 12, 2018 at 7:30 — No Comments

Are you violating a social contract? Do your meetings match what people expect?

Are you violating a social contract?  Do your meetings match what people expect? 

Have you ever attended a meeting that, for any reason, left you annoyed, angry, disappointed?

Unconsciously, each participant in your meetings has signed up to a ‘social contract’.  Evidence for this is most obvious when the ‘social contract’ is violated.

The reason this negative emotion arose for you is probably because something occurred that you thought was…

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Added by Ian Plowman on April 11, 2018 at 17:30 — No Comments

Managing Relationships in the Workplace

Anyone who has been following the news recently will be aware that scandalous sexual relationships in the workplace have become something of a common theme. 

The stories of Seven West Chief Executive, Tim Worner and his former executive assistant (a relationship which ended in legal action), the forced resignations of senior AFL executives over their relationships with younger staff, and the…

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Added by Vince Scopelliti on April 11, 2018 at 17:09 — No Comments

Steps To A Successful Workplace Investigation

At times, complaints or internal problems will arise in the workplace. Many HR, compliance and business professionals don’t receive targeted training on how to conduct a workplace investigation from start to finish.  Building a solid workplace investigation can prove valuable, as the information you may uncover can help build a case to protect your business’s reputation. Arkus Investigators created a slideshow offering tips for conducting a successful workplace investigation should a…

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Added by Nikki Strahinic on April 10, 2018 at 23:30 — No Comments

How to Interpret Lencioni’s 5 Dysfunctions of a Team

If you’ve been following People Leaders a while, you’ll know we’re all about optimising your team’s performance and effectiveness. We like to explore ways in which we can help you, and we love hearing what leading-edge thinkers have to say. This week (and on the podcast), we’re looking at the work of organisational health expert Patrick Lencioni and…

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Added by Jan Terkelsen on April 10, 2018 at 16:30 — No Comments

Was blind but now I see: General Manager wilfully blind to contraventions

In the decisions of the Federal Circuit Court of Australia in Fair Work Ombudsman v Raying Holding Pty Ltd & Anor (No.2) [2017] FCCA 2148 and Fair Work Ombudsman v Raying Holding Pty Ltd & Anor (No.3) [2018] FCCA 668, the General Manager of a labour hire business was fined $43,000 for his involvement in contraventions of the Fair Work Act 2009 (Cth) (FW Act).

The Fair Work Ombudsman (FWO) initiated proceedings in…

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Added by Shane Koelmeyer on April 6, 2018 at 14:10 — No Comments

Coughs and sneezes spread diseases – managing sick leave during the cold and flu season

It’s that time again – cold and flu season. In this blog, we explore some key issues around managing sick leave during this tricky time of the year.



Sick leave



Sick leave as a paid entitlement has not always existed in Australia. It was in 1922 that the first paid sick leave entitlement appeared in an industrial instrument known as the Engineers Award, which stated that “No employee shall be entitled to payment for non-attendance on the ground of…

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Added by Shane Koelmeyer on April 6, 2018 at 14:04 — No Comments

PIPped at the post: Dismissed employee’s illnesses not enough to defer performance management processes

Managing underperformance and engaging in performance management processes can be difficult and stressful for both employees and their managers.

It is not uncommon for employees who are required to participate in a performance management process to raise concerns about the impacts of the process on their health (often relating to anxiety or stress). When these issues are raised, employers find themselves in a difficult position – how to press on with managing underperformance without…

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Added by Shane Koelmeyer on April 6, 2018 at 12:30 — No Comments

Amazing Ways To Deal With Change

Recently I was asked to facilitate a workshop for a client regarding ‘Managing Change’. Rather than focus on a well known ‘model for change management’ (like a template for planning change using a project management approach) I decided to introduce the participants to the various ways staff in the organisation view change, why they might view and react to change differently and how to plan for this in order to minimise triggering threat reactions in…

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Added by Catherine Gillespie on April 5, 2018 at 11:30 — No Comments

Want to bring joy to the workplace?

Want to bring joy to the workplace?  Want to improve the level of employee engagement and retention?  Want to improve the quality of workplace communication? 

What would be the benefits to your organisation if employee turnover could be reduced?

What would be the benefits if every employee was creatively focussed on the shared purpose?

What would be the benefits to morale if organisational communication was…

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Added by Ian Plowman on April 4, 2018 at 17:42 — No Comments

How to Implement and Promote Workplace Policies

A suite of robust policies and procedures is an essential element of good governance in any organisation. Often employers discover that their policies and procedures are inadequate, only once their actions are reviewed by a tribunal or court. 

Adequate workplace policies are key mechanisms for outlining exactly what the standards of conduct are in your organisation. Workplace policies should clearly and succinctly explain…

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Added by Vince Scopelliti on April 4, 2018 at 12:13 — No Comments

HR acronyms: A business owner's guide to HR TLAs

Do you know your FTEs from your PTEs? Having trouble figuring out the FWC and FWO? If you’re thinking WTH? you’re not alone. The world of human resources is a veritable smorgasbord of HR acronyms and abbreviations that you don’t come across in normal life.

Yet, many of these HR terms and acronyms are important if you employ people. For example, FTEs and PTEs are just shorthand code for your full-time and part-time employees.…

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Added by Sebastian Reay on April 4, 2018 at 11:40 — No Comments

How To Create A Values Based Personal Development Plan

Values are at our very core. They guide our behaviour and what we stand for. But how often do we really focus on them? We recently re-read The Power of Full Engagement (see below for details), and it reconfirmed to us just how important values are. The message we’re sharing today in this post and podcast, is that…

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Added by Jan Terkelsen on April 4, 2018 at 10:30 — No Comments

Overcoming survivor guilt to get back to business as usual

In the wake of restructuring and redundancies, your surviving team can frequently be left shaken and riddled with guilt.

But with greater pressure to perform at the very time that they are mentally and emotionally drained after surviving what may have been multiple changes, how do you get back to business as usual?

1. Acknowledge the emotional component of change

Employees that remain after a major restructuring can experience all the emotions of grief…

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Added by Mark Brand on April 3, 2018 at 17:30 — No Comments

How to Manage Anonymous Workplace Complaints

We’ve put some focus in recent months on workplaces investigations through our series of videos outlining frequently asked questions on the subject. Today we’re covering a question that wasn’t covered in the series but which has arisen a few…

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Added by Catherine Gillespie on March 29, 2018 at 17:13 — No Comments

4 Types of Performance Conversations for Leaders and Managers

Performance conversations are extremely important in your job as a manager. A fundamental part of your role is giving feedback to improve your team's effectiveness as well as helping each member develop their skills and career. In this post and podcast we're looking at the four broad performance categories: Underperformers, Average to…

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Added by Jan Terkelsen on March 28, 2018 at 17:55 — No Comments

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