Featured Blog Posts (2,134)

Workplace investigations: Avoiding bias and conflict of interest

How can you avoid being accused of bias or a conflict of interest during an internal…
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Added by Phil O'Brien on April 23, 2018 at 14:00 — No Comments

You used to call me on my cell phone: Getting your mobile phone policies right

Mobile phones have become somewhat of a permanent extension of the individual in this day and age. It is rare to come across someone who does not have their mobile phone in their hand, pocket, bag or otherwise within reaching distance at all times.

It is concerning, however, when employees seem unable to detach themselves from their mobile phones during work hours. In white-collar industries, employers often face the problem of employees spending too much time at work taking personal…

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Added by Shane Koelmeyer on April 23, 2018 at 14:00 — No Comments

Workplace Bullying: HR or WHS issue?

Having investigated 100s of workplace bullying/harassment complaints and conducted many training sessions. I have found that the requests/engagements have always come from the HR department or another senior manager (if there is no dedicated HR) but never from a manager involved in safety or WHS. 

Would a shift in responsibility for the handling of bullying and harassment complaints and training from HR to WHS/HSE affect the process and how bullying and harassment…

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Added by Phil O'Brien on April 23, 2018 at 13:00 — No Comments

How to get honest feedback from employees

You may be wondering how you can get honest feedback from your employees – indeed, this can be a challenge, especially when you own the business.

Who wants to risk offending the boss when feedback (however well-meaning) has the potential to adversely affect their job prospects, or earning power? But it is incredibly important to know how to get honest feedback from your employees, and find out what your employees really think about your management…

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Added by Sebastian Reay on April 23, 2018 at 10:11 — No Comments

Hand it over: FWC finds employee fairly dismissed for refusing to hand over investigation evidence

Launching an investigation in response to a workplace complaint can be a serious business. Investigators are required to speak to witnesses and review any evidence that is available to them. Weighing the evidence provided during an investigation is a crucial step in reaching a valid conclusion about whether an alleged event or incident occurred as it is said to have occurred. 

But what happens when an employee withholds information or evidence that is relevant to an investigation?…

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Added by Shane Koelmeyer on April 17, 2018 at 11:48 — No Comments

Can you back it up? Dismissal unfair where allegations that an employee leaked information were unsupported and employee’s WHS reporting was justified

An employee who was summarily dismissed by her employer for allegedly leaking sensitive business information has been awarded 11 weeks’ compensation in the Fair Work Commission (FWC).

In this case, Bond v Wynbob Pty Ltd [2017] FWC 1337, the employee worked in a carpeting and flooring franchise that was facing a possible take-over by the franchisor.

The manager of the franchise believed that the franchisor’s actions toward claiming ownership over the…

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Added by Shane Koelmeyer on April 17, 2018 at 11:04 — No Comments

Our conscious values don’t matter a damn if our unconscious behaviour in meetings lets us down

Ground-rules for meetings: Why they matter; how to create them, and how to best use them.

Last week's blog talked about setting and honouring the 'social contract' for meetings.  Today, we will talk about what is commonly the missing third of that 'social contract', namely the behaviour of those attending.  Some of those behaviours are detrimental.

  • People keep drifting off the topic.
  • Fred keeps bringing up the same issue we dealt…
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Added by Ian Plowman on April 18, 2018 at 18:00 — No Comments

Aged Care Investigations: A Guide for Reportable Assaults

The thought that some of the most vulnerable in our society - the elderly - might be at risk of harm in residential aged care facilities is abhorrent. But even with the best of intentions and the proper guidelines in place, there is still potential for abuse and assault to occur. 

Abuse allegations in an aged care setting are highly emotional and challenging for all involved, especially the victims and their…

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Added by Vince Scopelliti on April 18, 2018 at 11:57 — No Comments

Big little lies: Dishonesty in the workplace and the potential ramifications

In order for any employment relationship to function, there needs to a level of mutual trust and confidence between employers and employees. It is often said that this goes to the very “heart” of the employment relationship. Indeed, employees need to trust that their employers will act honestly and not take advantage of them in the same way that employers need to trust that their employees will also act honestly and in the best interests of the business.

It is, unfortunately, not…

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Added by Shane Koelmeyer on April 17, 2018 at 11:00 — No Comments

Pulling up stumps: What the Australian cricket saga can teach us about leadership

Australian sports fans were shocked when three Australian cricketers were caught up in a ball tampering scandal, leading to the downfall of the Australian cricket captain and his deputy.

The public watched while the story unfolded with the Australian cricket captain initially stating that he and the “leadership group” had instructed another player to tamper with the ball. There was much discussion about how the culture of the Australian cricket team had gone sour and how the team had…

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Added by Shane Koelmeyer on April 17, 2018 at 10:56 — No Comments

When they’re not “the one”: How to prevent, manage and terminate underperforming employees

Staff underperformance, whether it is due to personal issues, workplace conflict, change fatigue or being actively disengaged, can have significant repercussions on your bottom line, culture and overall performance.

As an employer, it can be downright infuriating, not only because of the money wasted but also due to the time you need to invest and the risk you open yourself up to personally if it all goes wrong. How then do you prevent, manage and terminate…

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Added by Jonathan Mamaril on April 17, 2018 at 8:00 — 2 Comments

HR Postcard from Tokyo

 

 

Our latest HR postcard is from Andrew Dahms, Vice President, Human Resources at Hitachi Johnson Controls. Andrew is an experienced executive who has worked in country, region and global HR roles for IT, Financial Services, Telecommunications and multi-national conglomerates. Andrew has lived and worked in the United States, Japan, Singapore and Australia.
 
We are thankful to Andrew for generously donating the time to converse with us about his…
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Added by alan clare on April 16, 2018 at 13:57 — No Comments

Organisational culture and its impact on customer engagement and growth

I’ve been fortunate to work for a companies that have had very strong and positive cultures, and it’s not a coincidence that those companies are also known for great customer service.

Organisational culture is critical for a successful business and employee engagement is inextricably linked to customer service. It’s a virtuous circle. Ultimately, if you hire employees who have the right values and the right attitudes, that rubs off on customer service and customer…

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Added by Mark Randall on April 12, 2018 at 15:29 — No Comments

Leadership lessons from a small boat

This weekend, I’m off to Perth with my rowing crew, the Warriewood Crustys. We’ve already won Silver at the NSW State Championships. Now we venture west with our eyes on the main prize – Australian Gold! We’ve worked hard and improved out of site. We’ve also learned what it takes to perform at the highest…

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Added by Mark Hodgson on April 12, 2018 at 7:30 — No Comments

Managing Relationships in the Workplace

Anyone who has been following the news recently will be aware that scandalous sexual relationships in the workplace have become something of a common theme. 

The stories of Seven West Chief Executive, Tim Worner and his former executive assistant (a relationship which ended in legal action), the forced resignations of senior AFL executives over their relationships with younger staff, and the…

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Added by Vince Scopelliti on April 11, 2018 at 17:09 — No Comments

Steps To A Successful Workplace Investigation

At times, complaints or internal problems will arise in the workplace. Many HR, compliance and business professionals don’t receive targeted training on how to conduct a workplace investigation from start to finish.  Building a solid workplace investigation can prove valuable, as the information you may uncover can help build a case to protect your business’s reputation. Arkus Investigators created a slideshow offering tips for conducting a successful workplace investigation should a…

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Added by Nikki Strahinic on April 10, 2018 at 23:30 — No Comments

Was blind but now I see: General Manager wilfully blind to contraventions

In the decisions of the Federal Circuit Court of Australia in Fair Work Ombudsman v Raying Holding Pty Ltd & Anor (No.2) [2017] FCCA 2148 and Fair Work Ombudsman v Raying Holding Pty Ltd & Anor (No.3) [2018] FCCA 668, the General Manager of a labour hire business was fined $43,000 for his involvement in contraventions of the Fair Work Act 2009 (Cth) (FW Act).

The Fair Work Ombudsman (FWO) initiated proceedings in…

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Added by Shane Koelmeyer on April 6, 2018 at 14:10 — No Comments

How to Interpret Lencioni’s 5 Dysfunctions of a Team

If you’ve been following People Leaders a while, you’ll know we’re all about optimising your team’s performance and effectiveness. We like to explore ways in which we can help you, and we love hearing what leading-edge thinkers have to say. This week (and on the podcast), we’re looking at the work of organisational health expert Patrick Lencioni and…

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Added by Jan Terkelsen on April 10, 2018 at 16:30 — No Comments

Coughs and sneezes spread diseases – managing sick leave during the cold and flu season

It’s that time again – cold and flu season. In this blog, we explore some key issues around managing sick leave during this tricky time of the year.



Sick leave



Sick leave as a paid entitlement has not always existed in Australia. It was in 1922 that the first paid sick leave entitlement appeared in an industrial instrument known as the Engineers Award, which stated that “No employee shall be entitled to payment for non-attendance on the ground of…

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Added by Shane Koelmeyer on April 6, 2018 at 14:04 — No Comments

PIPped at the post: Dismissed employee’s illnesses not enough to defer performance management processes

Managing underperformance and engaging in performance management processes can be difficult and stressful for both employees and their managers.

It is not uncommon for employees who are required to participate in a performance management process to raise concerns about the impacts of the process on their health (often relating to anxiety or stress). When these issues are raised, employers find themselves in a difficult position – how to press on with managing underperformance without…

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Added by Shane Koelmeyer on April 6, 2018 at 12:30 — No Comments

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