Susan Rochester's Blog – June 2012 Archive (5)

Your Feel Good Friday from Balance at Work

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Added by Susan Rochester on June 29, 2012 at 10:53 — No Comments

Your Feel Good Friday from Balance at Work

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Added by Susan Rochester on June 22, 2012 at 11:30 — No Comments

Your Feel Good Friday from Balance at Work

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Added by Susan Rochester on June 15, 2012 at 8:55 — No Comments

Your Feel Good Friday from Balance at Work

Nice one...  …

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Added by Susan Rochester on June 8, 2012 at 10:26 — No Comments

Can you improve customer service by 'incentivising people'?

Qantas is planning to give financial bonuses to cabin crew and other staff based on customer satisfaction (Sydney Morning Herald, 2 June 2012). Qantas CEO Alan Joyce told the Herald “Incentivising people for doing a good job is absolutely the way to go. The Apple guys do it and it’s very powerful.”

What’s wrong with Alan Joyce’s  approach?

1. If you…

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Added by Susan Rochester on June 4, 2012 at 17:23 — 6 Comments

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