Today we’re sharing insights about the benefits of preparing tangible takeaways before heading into an exchange with a team member (or a colleague for that matter). We’ve recently come across several situations where we’ve helped leaders prepare for a variety of responses heading into a conversation. Invariably we’ve found that presenting visual materials or specific evidence to back up points or demonstrate intent has successfully influenced outcomes. Here’s how. You can listen to the …Continue
Added by Jan Terkelsen on November 10, 2017 at 17:38 — No Comments
For teams to work well collaboratively, every member must be crystal clear on roles and responsibilities. The RASCI matrix (pronounced ‘racey’) is a simple ‘quick view’ tool that defines who’s involved at what stage and in what capacity. In this way, it helps managers keep everyone on the same page.
RASCI stands for Responsible, Accountable, Supported, Consulted, Informed. It’s an…
Added by Jan Terkelsen on November 2, 2017 at 16:00 — No Comments
Understanding how team members operate is the key to high-performance teamwork. But it can take some time (and painful trial and error) before you really know what makes each person tick. Through the work we do with managers and teams, we’ve developed a practical shortcut that helps people get to know each other quickly. It’s a simple and highly effective exercise we call, ‘This is me’. You can …Continue
Added by Jan Terkelsen on October 23, 2017 at 12:44 — No Comments
There are certain times of the year that people get the impetus to examine their careers and career goals to see if they’re on track. They may be reflecting on what they have accomplished in their current role. They might be asking how the current role or job they have in their organisation fits with who they are. They may also be wondering whether they are fulfilled and on the path that will lead them where they ultimately want to go in both career and…Continue
Added by Jan Terkelsen on October 16, 2017 at 11:58 — No Comments
A big part of any leadership role is knowing how to influence others. Not to manipulate or cajole but to influence so your team can work more cohesively. Because we all see the world differently, not everyone has the same ‘influence buttons’ but the Myers Briggs Type Indicator (MBTI) gives us clues how to frame an argument based on style or ’preferences.’
We covered preferences in more detail in this post on …Continue
Added by Jan Terkelsen on October 5, 2017 at 10:19 — No Comments
Meditation is a subject full of misconceptions and misunderstandings, yet those of us who do it regularly can’t imagine life without it. It’s one of the best kept secrets around but fortunately it’s becoming more and more mainstream.
In fact at the leadership level it’s becoming an essential skill. Mark Bunn, author of …Continue
Added by Jan Terkelsen on October 3, 2017 at 11:11 — No Comments
As you move up the leadership chain, your role steadily changes from supervisor to manager to leader. Supervisors are very task oriented and the focus of their work is ensuring that outputs are met in a particular timeframe. Managers and leaders however are more focused on empowering their team members to take responsibility for their own outputs.
In the modern work environment, this requires managers and leaders to be coaches and mentors, usually to their team members but also…Continue
Added by Jan Terkelsen on September 12, 2017 at 10:31 — No Comments
Feedback for team members in the work environment is a double edged sword. On one hand it can be constructive and useful, while on the other hand it can also cause stress and discomfort.
The stress and discomfort usually comes about because of the top-down aspect of feedback. Usually it’s a manager or leader providing feedback to a team member for the purposes of ‘course correction.’ Having the status of manager or leader poses a perceived threat to those who report to…Continue
Added by Jan Terkelsen on August 31, 2017 at 10:25 — No Comments
Depending on the nature of your workplace, chances are that half your team (give or take) is likely to be extroverted. Probably less than half if you are running a library and more than half if you are running a sales team. Either way, knowing how to communicate effectively with extroverts is a skill worth having, especially if you are more introverted yourself. That’s not to say that extroverts have special needs as such but if you want to bring out their best, communicating …Continue
Added by Jan Terkelsen on August 10, 2017 at 18:07 — No Comments
The Myers Briggs Type Indicator (MBTI) is a powerful non-judgmental tool for understanding the self and others. It helps us understand our similarities and differences, and how we see the world, without restricting us or putting us in a pigeon hole.
And while it is non-judgmental, it does have distinctions where characteristics may be seen as ‘well-developed’ or ‘underdeveloped.’ If those words seem a bit ‘judgy’ you could view them as ‘effective’ or ‘less effective’…Continue
Added by Jan Terkelsen on August 7, 2017 at 10:58 — No Comments
As a leader or manager you are in a position where you have more impact than most. While your intention will always be for that impact to be positive, sometimes it’s affected by factors you may not be aware of. Your reputation for example.
If you have a reputation for being strong or principled, then chances are your words and your directions will have more impact than someone with a reputation for not walking the talk. Where there’s a misalignment, problems will arise. They may be…Continue
Added by Jan Terkelsen on July 27, 2017 at 10:26 — No Comments
Though all of us have the same amount of time each day, it seems that some folks use that time more effectively than others. While we might like to think it’s because they don’t have as much on their plate as we do, that’s often not the case. Often they actually have more to do but they have just set themselves up to be extremely effective.
While this may take a little effort to set up, you don’t have to be superhuman to do…Continue
Added by Jan Terkelsen on July 13, 2017 at 11:00 — No Comments
Workplace diversity has been a pretty hot topic in recent years. Most people think of diversity in terms such as gender, age, race or physical or intellectual ability. And rightly so, as diversity based on these characteristics adds tremendous value to a workplace.
However, there is a less talked about form of diversity that has a huge impact on how teams and businesses operate. Cognitive diversity refers to the differing…Continue
Added by Jan Terkelsen on July 5, 2017 at 15:30 — No Comments
"Developing team resilience is a key strategy for leaders at any level of business"
In the work we do with leadership teams we often come across teams who are overworked. The impact of this is more than tiredness and inefficiency. It actually affects the character and personality of those in the…
Added by Jan Terkelsen on June 26, 2017 at 12:31 — No Comments
As an executive coach I am in the fortunate position of knowing what most people find challenging in their role and the people they manage.
I have put together a list…Continue
Added by Jan Terkelsen on June 22, 2017 at 15:42 — No Comments
We’ve been long time fans of profiling tools and use them almost every day in our business. Our primary tool is the Myers Briggs Type Indicator (MBTI), but we’re always keen to learn about other tools that can be of value to our clients. We recently became accredited in Clarity 4D and want to share some of what we learned here…Continue
Added by Jan Terkelsen on June 20, 2017 at 17:07 — No Comments
For most of us, the idea of having a difficult conversation makes our heart race a little (or a lot). People leaders have an extra layer of difficulty because, in most cases, these are conversations that can’t be avoided.
Let’s face it, it’s part of the job and something that has to be done. In fact, if you aren’t having difficult conversations on an almost daily basis, you probably aren’t doing your job to the best of your…Continue
Added by Jan Terkelsen on June 12, 2017 at 10:41 — No Comments
In a recent post we covered 4 Simple Steps to Create a High Performing Career. Today we’re upping the ante with 10 more, but these are focussed specifically on ramping things up within the organisation that you are currently in.
When you’ve been with the same organisation for while things can appear a little stagnant. You…Continue
Added by Jan Terkelsen on June 8, 2017 at 12:14 — No Comments
Extroverted managers are in their element when it comes to management and leadership. Not necessarily because they are better at it than introverts but because extroverts are people people. They are energised by the group dynamic and develop their ideas by bouncing them off others.
In an earlier blog post and …Continue
Added by Jan Terkelsen on June 2, 2017 at 11:30 — No Comments
When we are young, we learn things like manners, social cues and social values and incorporate them into our daily actions to the point that we don’t even think about them. How useful would it be to…Continue
Added by Jan Terkelsen on May 30, 2017 at 11:24 — No Comments