Recently we published a post from an interview with Charles Caldwell, Director of Human Resources for the Hong Kong English Schools Foundation. The topic of that interview was managing change. Today I continue my discussion with Charles with a focus on neuroscience and the role of servant leadership in the modern organisation.
Added by Catherine Gillespie on August 29, 2017 at 10:30 — No Comments
With respect to taking notice of informal complaints and where they fit in the context of grievance handling procedures –there are three types of manager:
Added by Catherine Gillespie on August 22, 2017 at 12:36 — No Comments
Self-management is an informal process that seeks to restore workplace relationships without looking for the alleged perpetrator to be disciplined in some way. It is only appropriate to try this method of conflict resolution if you feel safe to do so.
It is important that you, the complainant, remain calm and polite. This process should be seen as an assertive and objective exercise and not an opportunity to become angry and aggressive. Think about an appropriate time and…Continue
After seeing Charles present at the HR Summit in Hong Kong, I had the pleasure of sitting with him to discuss ‘the illusion of permanence’ and why change is often a stumbling block for organisations and individuals. As the Director of Human Resources for the Hong Kong English Schools Foundation, Charles has worked with teaching and non teaching staff, of different nationalities, to ensure they have felt supported and successfully been able to manage and implement…Continue
Added by Catherine Gillespie on August 11, 2017 at 10:50 — No Comments
Dealing with stressed people takes a lot of skill including not becoming stressed ourselves!
In this article, we briefly outline some strategies for minimising stress in a fast paced workplace.
1. Building resilience
Resilience is the ability to make disciplined decisions about our behaviour, actions and wellbeing (physical and psychological). We can build resilience by:
Added by Catherine Gillespie on August 8, 2017 at 1:45 — No Comments
When is a work related event not a work related event and when do the rules of the workplace apply? The rights and obligations of employers and employees can be blurred at times.
A function held on work premises, for example, can at times be a private event and outside the scope of an employer’s obligations. And a private off site event can also at times be considered work related if an employer has directed an employee to be…Continue
Added by Catherine Gillespie on July 26, 2017 at 10:19 — No Comments
Carer’s leave was introduced as an employee entitlement in the Australian workplace as part of the Fair Work Act. Under Section 97 of the Act:
An employee may take paid personal/carer's leave if the leave is taken:
(a) because the employee is not fit for work because of a personal illness, or personal injury, affecting the employee; or
(b) to provide care or support…Continue
Added by Catherine Gillespie on July 21, 2017 at 12:36 — No Comments
The idea of behaviour being acceptable or otherwise can, for some, be very subjective and often very personal. Sometimes it even depends on the environment and even ‘the times.’
Induction and hazing rituals once believed to be necessary to develop resilience and teach respect are now viewed as demeaning and in some situations constitute unlawful, criminal assault.
Violence for example, isn’t condoned on the streets yet, in the past it has often been encouraged and applauded on…Continue
Now more than ever our workplaces seem to be a place that exposes us to stressors and depending on our psychological health at the time, our reactions to stress can be varied. While each of us are responsible for how we react in every situation, you can play a significant role in communicating effectively to minimise the risk of others adversely reacting to your comments and instructions.
One strategy which will have a major positive effect on others in the workplace is for you to be…Continue
Added by Catherine Gillespie on July 17, 2017 at 10:30 — No Comments
Dr Anil Behal (@BehalDr) describes an emotional storm as “an incredibly powerful constellation of emotions and feelings that must be sorted and worked through”.
As HR Manager, you don’t need a psycho-therapeutic or psychoanalytic background to know that emotional employees can be quite destructive in the workplace – like a storm or cyclone raging over those around them…Continue
Added by Catherine Gillespie on July 10, 2017 at 13:26 — No Comments
Mediation is a well-known alternative dispute resolution method. However it is extremely under-utilised in the Australian workforce.
Many managers and employers dismiss disputes between employees as ‘trivial’ believing that their staff should ‘get over it’ and ‘grow up’. However if staff don’t have the skills to resolve such disputes – many cannot just ‘get over it’.
Instead of the problem ‘going away’, Workplace Conflict…Continue
Added by Catherine Gillespie on July 5, 2017 at 15:42 — No Comments
Many organisations have learnt that much time and effort must go into preparing for change. It is important to have certainty around the process or procedure that is being changed and clarity about how this will be presented to staff and then…
Added by Catherine Gillespie on June 22, 2017 at 13:34 — No Comments
Workplace conflict between staff, if left unchecked, tends to escalate – but most managers have a natural inclination to dismiss it.
Employees are often promoted to management…Continue
Added by Catherine Gillespie on June 21, 2017 at 13:30 — No Comments
In all of life’s situations, it is how we chose to respond (and not react) that…Continue
Added by Catherine Gillespie on June 20, 2017 at 17:02 — No Comments
Being able to communicate and manage in an assertive manner is a skill that takes practice and confidence.
Here are some tips for your behaviour, that will automatically see you being perceived by others as a more assertive communicator. These tips will help you feel more confident and will support your resolve to continue to practice being an assertive communicator.
Think of these tips like getting dressed in a suit or fashionable,…Continue
Added by Catherine Gillespie on June 12, 2017 at 11:20 — No Comments
An extension of our work at Workplace Harmony Solutions is our support of organisations which tackle mental health issues. Last month we had the pleasure of hosting a table at a business luncheon for headspace, a national youth mental health foundation dedicated to improving the wellbeing of young Australians.
The Geelong branch is operated by Barwon Child, Youth and Family and funds raised at the…Continue
Added by Catherine Gillespie on June 6, 2017 at 13:35 — No Comments
We have all seen signs in stores and at service counters alerting customers they will not be served if they are talking on their mobile phone. We all know there is an etiquette associated with the use of mobile phones, but did you know the use of these devices could also be causing conflict in the workplace and potentially harming your career?
I have conducted a number of mediations in which discussion has moved to…Continue
Just as a meeting agenda keeps a meeting on track, a mediation meeting framework ensures that all important steps are covered and important discussion items are raised and addressed. This framework can provide structure and confidence for a less experienced mediator.
One of the most important tips I can offer you is not to rush the workplace mediation meeting. It is a common error to rush the meeting and this…Continue
Added by Catherine Gillespie on May 24, 2017 at 10:54 — No Comments
While in Hong Kong recently I had the opportunity to have a chat with Tim Cutler, CEO of the Hong Kong Cricket Association to discuss leadership and the role of leaders in sport and business.Continue
Added by Catherine Gillespie on May 22, 2017 at 11:30 — No Comments
I recently had the pleasure of chatting with Georgie Harman, CEO of beyondblue about the actions that contribute to mentally healthy workplaces.
I recorded the discussion which you can listen to here and/or, take a look at some of the notes taken from the recording below.
beyondblue provides access to information, tools, help lines and other support…Continue
Added by Catherine Gillespie on May 16, 2017 at 13:30 — No Comments