Catherine Gillespie's Blog (64)

Getting to the heart of conflict

‘Getting to the heart of conflict’ is the name of a book written by Professor Bernie Mayer, Lecturer in Negotiation and Dispute Resolution at Creighton University. I recently attended a workshop presented by Bernie. He offered a mixture of self reflection and group sharing opportunities along with offering the insights he has gathered, tested, and reflected upon over 30+ years of working in these fields.

To get to the heart of conflict implies that disputants present with many layers…

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Added by Catherine Gillespie on May 1, 2018 at 13:17 — No Comments

Who Really Is The Difficult Conversation For?

Hang on a minute – who really is this ‘difficult conversation’ difficult for?

Many managers have told me that they need to properly prepare for a meeting with a staff member because the meeting will be uncomfortable for the staff member and the conversation content will be difficult to receive.

What I believe the manager is really saying to me is that they have to properly prepare for a meeting with a staff member because the message and the meeting experience will be difficult…

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Added by Catherine Gillespie on April 27, 2018 at 10:30 — No Comments

Amazing Ways To Deal With Change

Recently I was asked to facilitate a workshop for a client regarding ‘Managing Change’. Rather than focus on a well known ‘model for change management’ (like a template for planning change using a project management approach) I decided to introduce the participants to the various ways staff in the organisation view change, why they might view and react to change differently and how to plan for this in order to minimise triggering threat reactions in…

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Added by Catherine Gillespie on April 5, 2018 at 11:30 — No Comments

How to Manage Anonymous Workplace Complaints

We’ve put some focus in recent months on workplaces investigations through our series of videos outlining frequently asked questions on the subject. Today we’re covering a question that wasn’t covered in the series but which has arisen a few…

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Added by Catherine Gillespie on March 29, 2018 at 17:13 — No Comments

The standard you walk past…

Recently I posted a comment in LinkedIn about a particular incident in which a young CFA volunteer was subjected to physical assault by other CFA volunteers in the presence of so called ‘team members’ who witnessed…

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Added by Catherine Gillespie on February 22, 2018 at 11:18 — No Comments

Let’s Rethink Organisational Design

Let’s rethink job design. No wait – let’s rethink organisational design – for improved engagement and productivity through increased levels of employee health and well being.

The Australian Faculty of Occupational and Environmental Medicine (AFOEM which is a faculty of the Royal Australasian College of Physicians) has released a ‘…

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Added by Catherine Gillespie on February 13, 2018 at 14:55 — No Comments

[Study] Workplace Resilience Training Lowers Stress and Sick Leave, Increases Productivity and Job Retention

A current investigation by the Journal of Occupational and Environmental Medicine into the improvements in resilience, stress and somatic symptoms following resilience training has stated:

There is ‘a growing body of evidence [which] connects employee resilience with important work-related…

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Added by Catherine Gillespie on January 24, 2018 at 11:41 — No Comments

Does the complainant or respondent have to participate in a workplace investigation?

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question...

Does the complainant or respondent have to participate in a workplace investigation?…

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Added by Catherine Gillespie on January 17, 2018 at 16:31 — No Comments

How to Use Gratitude to Uplift Your Work Day (and Those Around You)

Below is a sample of some feedback received from a participant in a Resilience and Wellbeing workshop we conducted at their place of work. Knowing the impact it has on workplace harmony, we decided to create a resource that other readers could use (see below for details).…

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Added by Catherine Gillespie on December 21, 2017 at 12:36 — 2 Comments

Can Workplace Culture Be A Significant Contributing Factor To Chronic Illness In Senior Leaders?

Can workplace culture be a significant contributing factor to chronic illness in senior leaders? The culture dictates the story that must be played out and each staff member has a role to play in that story. The senior leader must be decisive, highly resilient and infallible and set an example of strength for all to follow.

However this story fails to acknowledge the reality that all staff at every level…

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Added by Catherine Gillespie on December 14, 2017 at 9:22 — No Comments

The Essential Traits of Intelligent Leaders

Intelligent leaders have confronted and analysed their fears and concerns. They no longer let such things unconsciously trigger emotional and reactionary decision-making behaviours from within them. They use mindfulness to be aware of every moment and every minute decision that flows from being alert to capture every thought they have and then constructively craft every comment and action they take.

Intelligent leaders support…

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Added by Catherine Gillespie on November 28, 2017 at 11:33 — No Comments

What Sort of Workplace Incidents Do Not Warrant a Formal Investigation?

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question...

What is an example of an incident that doesn't warrant a formal investigation?…

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Added by Catherine Gillespie on November 21, 2017 at 9:40 — No Comments

What is a Workplace Investigation and When Should You Initiate One?

What is a Workplace Investigation?

A workplace investigation is supposed to be procedurally fair process to try to determine whether allegations that have been raised against another person in the workplace are substantiated or not substantiated. So it's a process of collecting facts and evidence to be able to make a determination on a…

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Added by Catherine Gillespie on November 7, 2017 at 11:34 — No Comments

A Reflection on an Employee’s Experience of Conflict

Why I am in conflict with you…

I am in conflict with you because I don’t trust you.

I don’t trust you because you have done and said things that contradict what I think is acceptable.

Behaviours (actions and comments) that I find acceptable are ones which:

  • Show me…
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Added by Catherine Gillespie on October 23, 2017 at 12:01 — No Comments

What Employers Look For In A Leader VS What Team Members Look For In Their Leader

Research of more than 1,300 Australian professionals found:

  • Employers ranked the top two leadership traits as ‘strong work ethic’ and ‘record of success’ however employees ranked the importance of these leadership traits as ninth and eleventh respectively;
  • Employees…
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Added by Catherine Gillespie on September 25, 2017 at 11:04 — No Comments

Insights on Neuroscience and Servant Leadership – Interview with Charles Caldwell Pt 2

Recently we published a post from an interview with Charles Caldwell, Director of Human Resources for the Hong Kong English Schools Foundation. The topic of that interview was managing change. Today I continue my discussion with Charles with a focus on neuroscience and the role of servant leadership in the modern organisation.

I enjoyed…

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Added by Catherine Gillespie on August 29, 2017 at 10:30 — No Comments

Grievance handling procedures: informal complaints – should managers give them ‘airtime’ or not?

With respect to taking notice of informal complaints and where they fit in the context of grievance handling procedures –there are three types of manager:

  1. Those who, when listening to staff, just hear comments but don’t consider them as grievances;
  2. Those who, when listening to staff, hear a concern and hold further…
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Added by Catherine Gillespie on August 22, 2017 at 12:36 — No Comments

Conflict Resolution via Self Management

Self-management is an informal process that seeks to restore workplace relationships without looking for the alleged perpetrator to be disciplined in some way. It is only appropriate to try this method of conflict resolution if you feel safe to do so.

It is important that you, the complainant, remain calm and polite. This process should be seen as an assertive and objective exercise and not an opportunity to become angry and aggressive. Think about an appropriate time and…

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Added by Catherine Gillespie on August 16, 2017 at 18:30 — 1 Comment

Insights on Managing Change – Interview with Charles Caldwell

After seeing Charles present at the HR Summit in Hong Kong, I had the pleasure of sitting with him to discuss ‘the illusion of permanence’ and why change is often a stumbling block for organisations and individuals. As the Director of Human Resources for the Hong Kong English Schools Foundation, Charles has worked with teaching and non teaching staff, of different nationalities, to ensure they have felt supported and successfully been able to manage and implement…

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Added by Catherine Gillespie on August 11, 2017 at 10:50 — No Comments

Coping With A Fast-Paced Workplace: Tackling Difficult Situations And Dealing With Stressed People

Dealing with stressed people takes a lot of skill including not becoming stressed ourselves!

In this article, we briefly outline some strategies for minimising stress in a fast paced workplace.

1. Building resilience

Resilience is the ability to make disciplined decisions about our behaviour, actions and wellbeing (physical and psychological). We can build resilience by:

  • practicing…
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Added by Catherine Gillespie on August 8, 2017 at 1:45 — No Comments

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