Anthony Sprawling
  • Melbourne, Victoria
  • Australia

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Anthony Sprawling's Blog

Tips on how to turn a disgruntled client into an advocate

Posted on February 7, 2014 at 9:52 0 Comments

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business”

Zig Ziglar

This is very true!

Whilst no one wants unhappy customers, these occasional challenges do represent a genuine opportunity to turn the disgruntled client into an advocate. I’ve lost count of how many times I have turned around a dissatisfied…


Old School Value Still Builds Trust

Posted on August 28, 2013 at 9:58 0 Comments

Growing up living above a UK Newsagency (aka Milk Bar), was always an interesting experience. I saw exceptional service from an early age to a wide array of customers; some that were lovely, some that weren’t so nice. That was the technical distinction I made being only 6 years old! My parents worked some extraordinary hours over the thirty years they had their business, often under extremely challenging conditions. Supermarkets undercut their prices by ridiculous margins, official retail…


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