“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business”
This is very true!
Whilst no one wants unhappy customers, these occasional challenges do represent a genuine opportunity to turn the disgruntled client into an advocate. I’ve lost count of how many times I have turned around a dissatisfied…Continue
Growing up living above a UK Newsagency (aka Milk Bar), was always an interesting experience. I saw exceptional service from an early age to a wide array of customers; some that were lovely, some that weren’t so nice. That was the technical distinction I made being only 6 years old! My parents worked some extraordinary hours over the thirty years they had their business, often under extremely challenging conditions. Supermarkets undercut their prices by ridiculous margins, official retail…Continue