Sometimes managing staff can seem like a test of one's skill to be able to delicately walk on eggshells, particularly when one staff member starts making veiled complaints about another.



No manager should dismiss or ignore such comments, avoid the conversation, or offer comments of consolation or agreement (either implicitly or explicitly).



If a staff member makes…

The recent comments made by Eddie McGuire while commentating on the coin toss by Cynthia Banham has had plenty of air time. I question the co-commentators who were laughing and agreeing with Eddie's comments. What is their role as the 'bystander'? We talk about the role of the witness in our bullying and harassment training, we coach staff to speak out and speak up. Mention the phrase: 'The standard you walk past is the standard you accept' and everyone nods in…

Staff demonstrating narcissistic behaviours can undermine a company’s culture and character. Our Advanced Conflict Resolution training sessions can be tailored to include discussions on narcissistic behaviour. Discussions about behaviours in a workplace that may be influenced by one or more personality trait disorders can only be general in nature. While the concept of ‘patterns of behaviour’ and typical types of behaviour can…

What if the Board and Senior Management/Executives really knew what the culture of the organisation was like – not just globally but at individual team levels?

What if the Board and Senior Management at Executive level and were acutely aware of exactly how the culture was impacting on the ability of staff to deliver on or fulfill their individual role in the business?

What if the Board and Senior Management at Executive level were acutely aware of how ultimately the total sum…