Phil O'Brien
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  • Sydney NSW
  • Australia
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Liza Freeman liked Phil O'Brien's blog post Working from home workplace bullying
Mar 26
A blog post by Phil O'Brien was featured

Working from home workplace bullying

Working from home workplace bullying – I have conducted numerous investigations where emails have been the source of the issues that are claimed as being workplace bullying.With more and more people working from home as a result of COVID 19, businesses, employers and managers are going to be more dependent on the use of email to communicate. It is important to remember that an email cannot express the sentiment behind it and can be easily misinterpreted.The investigations I have conducted as a…See More
Mar 25
Phil O'Brien posted a blog post

Working from home bullying part 2 - social media

The Rolling Stones told us that “Time is on my side, yes it is”  and with people working from home they may be right. People with more time on their hands combined with the social isolation that comes from working from home or being in lockdown can find themselves becoming frustrated which in turn can lead to people saying and doing things on social media that they might regret later.Being courteous on social media is not a restriction of any form of freedom of speech, however before you post…See More
Mar 24
Phil O'Brien posted a blog post

Working from home workplace bullying

Working from home workplace bullying – I have conducted numerous investigations where emails have been the source of the issues that are claimed as being workplace bullying.With more and more people working from home as a result of COVID 19, businesses, employers and managers are going to be more dependent on the use of email to communicate. It is important to remember that an email cannot express the sentiment behind it and can be easily misinterpreted.The investigations I have conducted as a…See More
Mar 23
A blog post by Phil O'Brien was featured

Investigating Complaints Part 3 – Conducting a Risk Assessment

Investigating Complaints Part 3 – Conducting a Risk AssessmentThis part 3 of a series is a step by step guide to help you investigate employee complaints.  The guides can also be used to investigate complaints from stakeholders including clients and customers.This process is by no means the only process, it is however the process I use and have been using successfully for a number of years.The next stage in the investigation process is to conduct a Risk Assessment.The Risk Assessment is the…See More
Feb 24
Phil O'Brien posted blog posts
Feb 20
A blog post by Phil O'Brien was featured

Investigating Complaints Part 2 – Developing the Investigation Plan.

This part 2 of a series is a step by step guide to help you investigate employee complaints.  The guides can also be used to investigate complaints from stakeholders including clients and customers.This process is by no means the only process, it is however the process I use and have been using successfully for a number of years.Once you have completed your analysis of the complaint the next stage of the investigation is to develop your Investigation Plan.The Investigation Plan is the how, who,…See More
Feb 20
A blog post by Phil O'Brien was featured

Summary dismissal, Serious Misconduct & Workplace Investigations

A case at the Fair Work Commission (Trialonas v Steric Solutions Pty Ltd) highlighted the need for employers to understand what Summary Dismissal is, how it applies to Serious Misconduct and the importance of thorough professional workplace investigations.In this case a worker was summarily dismissed for using abusive language towards his supervisor but then allowed back to work to be dismissed 3 days later.…See More
Feb 11
A blog post by Phil O'Brien was featured

Investigating Complaints Part 1 – Analysing the complaint.

Investigating Complaints Part 1 – Analysing the complaint.This series is a step by step guide to help you investigate employee complaints.  The guides can also be used to investigate complaints from stakeholders including clients and customers.This process is by no means the only process, it is however the process I use and have been using successfully for a number of years.The first step in the investigation process is to analyse the complaint.  Most complaints come via an email or letter and …See More
Feb 6
Phil O'Brien posted blog posts
Jan 31
A blog post by Phil O'Brien was featured

Complaint Management  & complainant expectations

Complaint Management  - Dealing with complainants and their expectations. As an business owner, employer or manager you may have to deal with complaints from stakeholders including clients, customers, suppliers or employees.  Complaints could relate to a number of issues however from experience we have found common complaints include;The behaviour of your staff towards stakeholders/clients/other employeesThe way in which your organisation or facility is being runAction of inaction by the…See More
Jan 28
Phil O'Brien posted a blog post

Complaint Management  & complainant expectations

Complaint Management  - Dealing with complainants and their expectations. As an business owner, employer or manager you may have to deal with complaints from stakeholders including clients, customers, suppliers or employees.  Complaints could relate to a number of issues however from experience we have found common complaints include;The behaviour of your staff towards stakeholders/clients/other employeesThe way in which your organisation or facility is being runAction of inaction by the…See More
Jan 28
2 blog posts by Phil O'Brien were featured
Jan 15
Phil O'Brien posted a blog post

Workplace Investigations Managing Expectations

At times during a workplace investigation it may be necessary to manage the expectations of managers especially senior managers. As an investigator you must take control and responsibility for the investigation.In my experience management expectations/interference/demands comes in three forms;Expectations around the process – how the investigation is conducted.Expectations about the outcome – What they want.Expectations around the timelines – How quick they want it finished.Expectations around…See More
Jan 14
Phil O'Brien posted a blog post

Dealing with uncooperative complainants in workplace investigations

Workplace Investigations Uncooperative Complainants – at times during a workplace investigation you may have to deal with an uncooperative complainant, what should you do?In my experience uncooperative complainants fall into 3 categories; (there may be more, but this is what I have encountered.)Complainants who are concerned and even fearful of the process and their part in the investigation.Complainants who know that their complaint is baseless and want action taken on their word…See More
Jan 10
2 blog posts by Phil O'Brien were featured
Dec 17, 2019

Profile Information

What would you like to share about yourself?
I am a highly experienced and skilled workplace investigator and trainer and lawyer who can take the stress out of conducting workplace investigations and provide you and your employees with up to date a relevant training in the areas of misconduct, Reasonable Management Action, performance management, bullying & harassment and other issues facing employers and workplaces.

You can contact me on 02 9674 4279.
Company website/blog
http://www.awpti.com.au
Personal blog
http://https://awpti.com.au/articles/
How many employees in your company?
1-49
What areas of HR are you particularly passionate about?
Workplace Investigations
Workplace Investigation Training
Management training
Employee training
Employment Law
Performance management
What kind of networking are you open to?
Open networking, Referrals between friends

Phil O'Brien's Blog

Working from home bullying part 2 - social media

Posted on March 24, 2020 at 11:30 0 Comments

The Rolling Stones told us that Time is on my side, yes it is”  and with people working from home they may be right. 

People with more time on their hands combined with the social isolation that comes from working from home or being in lockdown can find themselves becoming frustrated which in turn can lead to people saying and doing things on social media that they might regret…

Continue

Working from home workplace bullying

Posted on March 23, 2020 at 10:30 0 Comments

Working from home workplace bullying – I have conducted numerous investigations where emails have been the source of the issues that are claimed as being workplace bullying.

With more and more people working from home as a result of COVID 19, businesses, employers and managers are going to be more dependent on the use of email to communicate. It is important to remember that an email cannot express the sentiment behind it and can be easily misinterpreted.

The investigations I…

Continue

Investigating Complaints Part 3 – Conducting a Risk Assessment

Posted on February 20, 2020 at 9:46 0 Comments

Investigating Complaints Part 3 – Conducting a Risk Assessment

This part 3 of a series is a step by step guide to help you investigate employee complaints.  The guides can also be used to investigate complaints from stakeholders including clients and customers.

This process is by no means the only process, it is however the process I use and have been using successfully for a number of years.

The next stage in the investigation process is to conduct a Risk…

Continue

Investigating Complaints Part 2 – Developing the Investigation Plan.

Posted on February 19, 2020 at 12:49 0 Comments

This part 2 of a series is a step by step guide to help you investigate employee complaints.  The guides can also be used to investigate complaints from stakeholders including clients and customers.

This process is by no means the only process, it is however the process I use and have been using successfully for a number of years.

Once you have completed your analysis of the complaint the next stage of the investigation is to develop your Investigation Plan.

The…

Continue

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