The advertisement below for a Customer Service Leader crossed my desk the other day. I felt compelled to comment on it. I’ve deleted identifying details to protect myself from the advertiser coming after me with a red hot poker after reading what I’ve written.
Stay with me and take a long hard look at the advertisement.
Customer Service Leader
Manage a customer service team in the provision of whole of business customer…Continue
Generation Y currently comprises 21% of Australia’s workforce and this number will continue to grow. In 2020, Gen Z and Gen Y together will make up almost 50% of the workforce, so it’s not too soon for employers to get to know this group and understand what motivates them.
Currently, more than one in four workers change jobs in any given year, and studies show that those aged 20-24 are three times more likely to change jobs in a year than those aged 45-54. To maintain staff…Continue
Added by Mandy Geddes on September 6, 2011 at 16:30 — No Comments
Part of emptying my cup over the past few weeks involved travelling to Port Douglas for a dual purpose – to enjoy a couple of R&R days for myself and to also attend the RCSA(Recruitment Consulting Services Association) international conference at the Sheraton…Continue
Caption: The author's grandfather at work in his shoe repair shop, circa 1986.
A chance encounter with a friendly shoemaker in New York City earlier this week got me to thinking about the…Continue
For all our recruitment tests and practices in HR, the problem of psychopaths in the workplace remains a problem that’s hard to solve.
Everyone has worked with a psychopath. I’m a lay-person, so I use the term in it’s popular sense, but I’m on their case because they're so disruptive. Sometimes they are the obvious bullies in the office,…Continue
Continuing the riff on the theme of unconscious bias, here's an article from my blog archive (Feb 2010) that's relevant.
Do you think you’re good at judging people? You are, but probably not in the way you think…
We all live complicated lives and nature has given us neurological shortcuts so we don’t have to relearn everything as we go. For example, when we encounter a…Continue
Added by Susan Rochester on August 29, 2011 at 14:49 — No Comments
So every week or so, I plonk the baby in the car and head to my Mum’s to have a coffee and talk about life, love and the universe. These chats are not usually very long – but always illuminating. This week Mum read a copy of Inside Cover that quoted from a certain Mr A Taysom whose minute paper had some interesting thoughts (read here).
I was laughing as I listened – half of me thinking…Continue
Added by Tammy Tansley on August 28, 2011 at 18:44 — No Comments
Lately, and nostalgically, I have been revisiting some of the music of my youth. The Who has made something of a popular comeback of late with many of their tracks being used as theme music in US TV shows such as House, NCIS and Two and a Half Men. But before those famous songs, came The Who’s seminal rock opera…Continue
Added by Aaron Dodd on August 27, 2011 at 9:00 — No Comments
Gaining top talent is not just a matter of building consistent brand images that are reflective of the working reality within the organisation. Successfully attracting and employing top talent is highly correlated to the candidates experiences within the first 90 days after their commencement. It is during this time that the candidate evaluates the consistency of the espoused culture and culture in action. This evaluation is based upon many aspects of the working reality including, welcome…Continue
Added by Pat Sheehan on August 24, 2011 at 16:36 — No Comments
The rate of blogging on the HR Daily Community has slowed a little this week, so I thought I'd share some stats that might inspire you to get writing!
In the six weeks since our launch, the Community has had nearly 10,000 visits, and 18,000 page views, 15,000 of which were individual blog posts.…Continue
There has been an interesting discussion lately on a Psychometrics Linked In Group. The discussion was begun by Prue Laurence, Director at Psylutions, a workplace psychology consultancy in Melbourne where they are currently conducting a survey about cheating in workplace psychometric tests and people’s attitudes to psych testing.
Cheating on psych tests is a subject that…Continue
Added by Lynette Jensen on August 24, 2011 at 12:30 — No Comments
When most people think of a garden, they picture a flat piece of ground with plants growing on it. Sure, this is the traditional way of thinking but there are many other options available . . . growing plants on lattice or against a wall (called “espalier”) are two established methods. However, there is a new method that is growing in popularity . . . the vertical garden. It’s ideal for people with small spaces or those who want to maximise every growing surface. Plants are hung almost like…Continue
Added by Karen Schmidt on August 22, 2011 at 11:44 — No Comments
Added by Ric Willmot on August 22, 2011 at 9:00 — No Comments
In February 2009, Gary Hamel made a presentation to a Boston Business School symposium. The major points Gary made that reinforce my messages to you all over the last seven years:
Added by Ric Willmot on August 19, 2011 at 15:00 — No Comments
Added by Susan Rochester on August 19, 2011 at 13:35 — No Comments
If you need to say, “No” to a group, an employee, or a client, it’s vital to be cognisant of these strategies:
Added by Ric Willmot on August 18, 2011 at 14:00 — No Comments
I planted an olive grove for my old age. I imagined friends and family gathering under the dense shade of the silver trees, sitting at antique wooden trestle tables spread with white tablecloths and wine and cheese, as we watched children play on rugs laid under the trees and run through the gnarled trunks, playing hide and seek and discovering secret worlds.
But, despite the Mediterranean climate of South Australia, where I planted my little olive grove in the garden of our…Continue
Added by Lynette Jensen on August 18, 2011 at 8:30 — No Comments
Last week I attended the first ever Sourcing Summit, and before I go too far into this I must congratulate both Phil Tusing and Andrea Mitchell for putting on the first event of its type in Australia. I think it was a great success…Continue
Added by Dan Nuroo on August 17, 2011 at 22:00 — No Comments
Change Management, is it an art or a science? That is the question that often confronts in the early stages of an organisational change management project. It's a question that I have never been able to answer definitively. Those practitioners who have spent years immersed in complex methodologies based on behavioural psychology principles are able to sustain a…Continue
Achieving organizational alignment is a strategic HR activity that can deliver significant benefits to an organization. Alignment is more than ideal state. It is imperative to ensure the organization is successful in getting all employees to move into the same direction, to achieve the vision of the organization.
Alignment is one of the power words in an organizational change consultant’s toolkit. Hardly a day goes by that I don’t use or refer to alignment.
Some years ago, I…Continue
Added by Charles van Heerden on August 15, 2011 at 22:00 — No Comments