A deeper understanding
Ohhhh the irony. A blog about too much information!!! Right, acknowledged, I had to get that out of the way. You really know you are at peek comms fatigue when you accept that your 15yo says they have stopped reading emails from school as there are just too many and they are too long. I confess, I am there too.
Communication always contributes to conflict. At the current time communication fatigue is causing chaos. So, whether you are a senior manager, front line employee, HR or really any person at all… We are responsible for receiving and disseminating vast amounts of information. Unfortunately, people have simply stopped reading. This has led to some real “stuff ups” and it has put some workplace relationships on the line.
This week I fielded a call about a Team Leader and their direct report. A Zoom screaming match had ensued between the two which was followed by a passive aggressive muting, during the daily team meeting. Why? The Team Leader had sent details about a super important meeting with a Payroll Supplier. The Team Member just felt overwhelmed with various comms and saw a full page of words, words and more words! Yes, it explained why this email was so important, but they could just not read it and the important details were buried. Let’s be honest, they were not buried, but there is just too much to absorb at that moment.
The consequence? There are going to be issues claiming Jobs Keeper payments within one section of staff. A Zoom screaming match, followed by overtly poor behaviours, an embarrassed team and a lot of work to do to try and repair this relationship. This is a current work in progress.
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If you would like to speak to us about how not to cause comms fatigue chaos in your workplace or any other specific employee - human – issue then please click here to get in touch with us and our Practice Manager will come back to you with some available dates and times.
Stay safe and healthy!
Tony - The Zalt Group
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