Investigating Complaints Part 3 – Conducting a Risk Assessment
This part 3 of a series is a step by step guide to help you investigate employee complaints. The guides can also be used to investigate complaints from stakeholders including clients and customers.
This process is by no means the only process, it is however the process I use and have been using successfully for a number of years.
The next stage in the investigation process is to conduct a Risk Assessment.
The Risk Assessment is the what can go wrong and how. It is designed for you to proactively assess the risks and take actions to avoid problems.
In my experience risks come in three areas
Lets look at these in more detail.
Consideration should be given to what to do with employees during an investigation such as access to EAP and support, suspension, leave or transfer.
Next article – Part 4 – Interview planning.
The investigation process is complex, you can learn much more by attending an AWPTI investigation training course such as
General Workplace Investigations 2 day course
Conducting Workplace Investigations 1 day course
Investigating Sexual Harassment 1 or 2 day course
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