There are some advantages when work changes in a tremendously dramatic way... It means you get to talk about it! It means you can set up some ground rules for how you are going to operate now and gives everyone a little more certainty. It’s like pausing momentarily to check that everyone has the same songbook before you start singing a different tune (BTW I did participate in an online choir with my sister last week and the choirmaster tactfully muted us… Fair call)!
It doesn’t take long to have a “conversation culture discussion” (aka a ‘CCD’ as termed by me just now), but it can be very powerful. It just makes communication smoother.
We have been encouraging clients to actively and explicitly discuss what their “conversation culture” should look like at this time. That is, directly making statements such as “this is the way we do conversations at our workplace”, “Let’s talk about how we are going to talk about things, before we talk.” This includes collaboratively discussing questions such as:
Last week we ran a team session for a client to stabilise communication that had become particularly volatile. One participant, whose toddler made a guest cameo appearance in the Zoom conversation, said “We will need to be more open about how things are impacting us personally. We have not needed to do this in the past, but work and life are on top of each other now”. Another participant said “I am going to be more direct. We don’t have time and I don’t think I’ve always been upfront, which can make it hard for others”. Another said “You’ve made me realise I can come across as attacking at times of stress”, and my personal favourite “Can we lighten up and have some fun!”
Allowing this team to talk about 'how' they are going to have the conversation, before they have it, will allow them to work through the content much more smoothly and efficiently. So, it will save them time, energy and have a positive impact of working relationships.
We are somewhat passionate about the power of a Conversation Culture Discussion. So, if you’d like to know more or how to make a ‘CCD’ happen, please be in touch.
On a different note, here are some of the trends we are seeing emerge:
We had great uptake on our webinars and ‘1:1 speed conflict resolution coaching’ that we offered recently so we have decided to put it out there again. Details on how to take advantage of this below...
Short sharp 30-minute FREE consulting session: Speed conflict resolution about the new challenges you are facing. We know many of you are facing specific employee - human - issues in your workplace. If you would like to speak to us about this please click here to contact us and we will call you to work something out. We want to support you and help you work through the issues that are keeping you up at night. This will be on a first-come, first apply basis. So book your time slot ASAP!If you enjoyed reading this, you might also like:
Stay safe and healthy!
The Zalt Group - www.thezaltgroup.com.au
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