First impressions count. Research by Associate Professor Amy Cuddy, and her pals from Harvard Business School, tells us that people judge us based on our warmth before our competency. This means that if your first impression is not warm or likeable then you have a much harder task gaining people's trust in your…

Disagreements often occur at a concrete level of communication. People get stuck on the details which highlight the differences in their thinking and this can push them further apart and into their own corners.



When aiming for agreement you need to bring the conversation up to a conceptual level and out of the detail. The…

Often when speak we don’t realise how the simplest word choice can have a major impact on our listener’s response and sometimes it’s contrary to the outcome we want. The word ‘but’ is a great example of this. According to the dictionary the word ‘but’ is ‘used to introduce a phrase or clause contrasting what has…

Can I join your conversation? Is this presentation engaging? The real answer to these questions can be found in the position of the feet. This sounds a bit weird I know, but paying attention to the position of people’s feet gives us a lot of information about their internal feelings. Because feet are the furthest thing from the centre of the body, they are often…