If the difficult performer has created a 'mess', that is, they have said or done something that has affected others in the organisation in some harmful or hurtful way then that person needs to be held accountable for their actions. There are lots of ways to do this but the trick lies with the approach taken by whoever is the first to respond.
Working 'with', being authoritative, is a skill. Building and maintaining relationships is not knowledge but a skill.
Working 'to', being…Continue
Interesting that today's HR Daily has Leaders Must Be Taught… and Fair Work Act needs… are on the same page. The articles are very complimentary. They underlying issues, of course, is about relationships. When employers use inclusive management techniques all that work together will find ways of resolving issues without too much outside assistance.
When outside assistance is sought realistically they can only facilitate dialogue between the people that are directly affected by…Continue