Mark Randall's Blog (1)

Organisational culture and its impact on customer engagement and growth

I’ve been fortunate to work for a companies that have had very strong and positive cultures, and it’s not a coincidence that those companies are also known for great customer service.

Organisational culture is critical for a successful business and employee engagement is inextricably linked to customer service. It’s a virtuous circle. Ultimately, if you hire employees who have the right values and the right attitudes, that rubs off on customer service and customer…

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Added by Mark Randall on April 12, 2018 at 15:29 — No Comments

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