No one likes to be the bearer of bad news. This is particularly true in the employment context when you are faced with having to tell an employee 'no'. 

These days employees can make a number of requests of their employer, be it leave requests such as annual leave, long service leave or a leave of absence, to flexibility arrangements such as part time hours, altered starting and finishing hours, working from home just to name a few. On most occasions these requests…

It does not matter what the size of the business, all employers face and receive workplace complaints. Once a complaint is received, it must be acted upon, but what action is taken can vary depending on the circumstances and nature of the complaint made.  Good employers recognise this and taking note of the five tips below can assist in handling what can be a stressful time for a business. 

 1. Consider your policies and procedures 

 Complaints can often catch a business…