People are a company’s most valuable asset. As a human resources manager, you are in charge of keeping that asset available and treasured. The company relies on you to deal with interpersonal problems among employees and between employees and employers. As you are dealing with constantly evolving people, learning is absolutely a part of your job. Improving on some of these fronts will increase your effectiveness as a mediator.
There is no problem that can’t be solved with open communication. As a human resource professional your job is to facilitate communication between the employer and employees. This makes you a problem solver. Organizations that use effective communication methods are more than twice as productive as counterparts that lack these methods.
There is no better way to resolve a conflict than a conversation. A human resource manager that doesn’t communicate clearly will be at a disadvantage. Both written and oral skills are absolutely necessary for this task. There is no limit to how much you can improve your communication skills, so constantly learning should be your top priority.
Of all the desirable employee traits, critical thinking stands out the most. There is nothing employers like more than a worker that thinks efficiently in a dynamic environment. And nothing is more dynamic than interpersonal relationships in the workplace. This makes critical thinking essential for an HR professional.
Critical thinking doesn’t seem like a skill that you can improve on, but it absolutely is. The reason for this is that most people instinctively don’t think in a critical, rational way. Personal biases, judgments, and previous knowledge all get in the way of proper conflict resolution. Trying hard to disregard these influences is a skill you can master with practice and dedication. Looking past your natural biases and personal emotions will come in handy in human resources.
Traditional thinking will tell you that HR has a set of optimal practices for every situation and shouldn’t deviate from them. Some companies do have standardized processes and procedures that managers have to follow when resolving conflicts, but experienced managers know that these are mostly guidelines to steer you in the right direction.
Every business has different goals, and employers will sometimes disregard how HR decisions might affect productivity. This is where you come in. Make it a habit to consult with the leadership of the company so that you can streamline the process of improving the company. Remind them to consider how a decision will affect employees so that it doesn't actually backfire. Above all else, the employees are a valuable resource so keeping them on your side is in your companies' best interest.
The internal culture of a company has an enormous impact on the business brand. An experienced human resources manager should know this and create a culture best suited for the company. Company culture doesn't happen spontaneously, it's manufactured by you. An engaging and positive work culture is beneficial both for team productivity and image. What if your company doesn't have a culture or it's not positively affecting workers?
A good place to start building one is identifying and improving the company values. Cater these values to the goals of the company. Next up, perks for employees. Younger workers adore onsite food and workout facilities, and it creates a fun, laid-back atmosphere. What is popular and beneficial to your company changes all the time, so you have to be three steps ahead with trends.
HR managers are sometimes taught that they should just do what the CEO says. This is a flawed perspective as it takes away their greatest strength – their knowledge and experience in the field. As an HR manager, you are the one that knows what best to do in a given situation. In personnel matters, take initiative and offer the CEO advice on what to do. When it comes to layoffs, you have the most relevant perspective.
This also applies to hire, as you know what kind of interview questions to ask in order to receive the most relevant information. If your team is lacking in experience, you will know where to seek proper training resources for their professional improvement. Remind the leadership that your knowledge can be used to increase efficiency.
Having a career in human resources, you’ll run into sensitive information on a daily basis. This is why discretion is a necessary skill to have if you want to keep your job. However, this doesn’t mean all information that enters your ears has to stay locked away forever. Transparency has become the norm in our connected world. Anyone with an internet connection can ask questions about your company and get answers almost instantly.
Potential employees will inquire about the internal culture of the company and will expect answers to match what they heard from former employees on the internet. You have to find a balance between sharing and secrecy to keep your credibility. Be honest but tip-toe around things you know you aren't allowed to say.
In conclusion, your company needs you to always be on top of current trends and potential ideas. Controversial situations and dilemmas are a part of daily work in HR, so honing some of these skills is a necessity. Learning is the most powerful tool at your disposal, so use it often.
Add a Comment