There seems to be a lot of uncertainty whether future jobs will be replaced by robots or not? So, what does this mean for our workers and the workplace in general? Is Artificial Intelligence a threat to jobs or is it something that will make life easier for workers and the general business? Should our workers worry about the future of their jobs or should they embrace these technologies?

What is AI?

According to John McCarthy, American Computer and Cognitive Scientist, Artificial Intelligence (AI) is a science and engineering of making intelligent machines. McCarthy who also coined the term AI states that it is all about trying to make machines or software mimic, and eventually supersede human behaviours and intelligence. So where does this leave our jobs in the future?

Naturally, this leaves workers wondering whether they will have a job in the future or not? According to a study carried out by PERSOLKELLY’s 2019 H2 APAC Workforce Insights, over one third (38%) of workers believe that their jobs will eventually be taken over by technology. Interestingly, this study also shows that the number of younger workers appear to be more worried than their older counterparts, however younger workers have a more positive outlook about it.

So…. Where does this leave future jobs?

Given that there will simply be no escaping AI, it is important to have a positive outlook about it. As organisations increase investments in automation, AI shouldn’t be a fear factor, but rather be seen a benefit as these systems will improve efficiency and productivity while enabling the creating of higher-value services that can drive economic growth. It should be viewed as a tool that will enable people in every industry to achieve greater productivity and growth.

If used correctly, AI will have the ability to work more complexity, faster and more flexibly. However, despite AI having many undeniable advantages, an organisation’s greatest asset will always remain its people. AI cannot replace the expertise and judgement of workers and it cannot replace the same emotional intelligence and human touch. Therefore, it cannot replace humans, and workers will continue to remain as the key contributor to the success of any business.

HR’s role in creating peace with AI

At a time where workers are concerned about how it will affect their job security, businesses and HR need to do more to promote greater integration between their workforce with AI and automation. HR’s role should be to ensure workers are valued during these times of technological change. It is important to stress that the overall implications of AI will have far-reaching financial and cultural effects.

Just like any workplace change, it is crucial for HR to align the people strategies with the mission and vision of the business with respect to AI. It is important for HR to ensure leaders adapt to the change so that they can articulate to their team members on how their roles contribute to the achievement of the common purpose. HR also needs to communicate effectively and ensure it creates a culture where workers become lifelong learners to easily adapt and master modern technologies. In addition to helping with the uncertainty about AI, this will also create a more loyal, engaged and productive workforce.  


This article is prepared to only provide general information about the topic. It is not intended to be used as advice in any way.

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